WARRANTY COVERAGE OF ELECTRICAL DEVICES

How much do we really know about electricity, which has become of indispensable importance for the operation of all technologies necessary for human life, the progress of all functions in business life, and for people’s communication, lighting, and many other needs?

Electricity is produced from a specific source and reaches our homes or workplaces through transmission and distribution lines. During this journey, it undergoes many processes and encounters many negative factors such as lightning, rainy and windy weather, and application errors. Some of these reach our homes and workplaces, causing damage to our devices and, in some cases, leading to fires.

Are Grid-Sourced Problems Covered by Warranty?

Because electrical and electronic manufacturers foresee the troubles they may experience at this exact point, they have included the clause “grid-sourced problems are excluded from the warranty” as an exemption in the warranty certificates of the devices they produce worldwide—even if the maximum warranty period has not expired.

The meaning of the phrase “grid-sourced problems are excluded from the warranty” is this: We can resolve production-related problems of the device, machine, or equipment we sold to you for free (provided there is no user error). However, if your potential problems occur due to unwanted harmful or overvoltages such as lightning, transformer explosions, or phase contact with neutral or ground lines, we cannot resolve the damage you suffer for free.

How to Prevent Grid-Sourced Malfunctions?

The Energy Market Regulatory Authority (EPDK) has imposed an obligation on electricity distribution companies to compensate the consumer for damages by deducting depreciation costs. Distribution companies, in turn, fulfill certain obligations to the conscious consumer by insuring themselves against possible losses through insurance companies.

Undoubtedly, one of the most important issues here is the helplessness of distribution companies—and consequently insurance companies—regarding human life and potential health problems in electrical contact fires that may occur. No compensation can bring back human life or health.

Trimbox, having initiated a study on the subject, prevents potential electrical contact fires that may occur due to overvoltage or what is commonly known as grid-sourced issues. It has started pilot applications with certain distribution companies and insurance companies in this regard.

Judging by the positive results obtained in a short time, the phrase “grid-sourced problems are excluded from the warranty” written in the warranty certificates of devices will soon become history.