There is a point I constantly repeat: “Every Technology Creates Its Own Needs.” Based on this motto, as technology develops and diversifies day by day, one of the most important issues in branding is undoubtedly the widespread technical service network owned by the brand…

Technical services, even for the highest quality brands, represent the brand’s most important face in the first and last steps after sales, especially against production defects. In fact, they almost provide a public service by solving problems that consumers experience under warranty for negligible fees. Do the brands—which victimize technical services with very low fees for warranty issues—not know that technical services compensate for this loss through the customers? Or do they know and find it convenient?

A very common problem, especially in white goods services that the public frequently encounters, is that when products malfunction during the warranty period, services immediately declare the fault “grid-related” (shackle-sourced) to exclude it from the warranty. The reason is simple: for a repair under warranty, the technical service receives a small fee from the brand it represents, whereas by taking it out of warranty, they can charge the citizen up to 10 times that amount. Sometimes, the cost becomes nearly the same as buying a new one…

Of course, grid-related problems do occur to a significant extent. However, because services can claim a fault is grid-related even when it isn’t, the compensation liability imposed by EMRA (EPDK) on Electricity Distribution Companies has brought responsibility to technical services as well. Electricity Distribution Companies can use analyzers to determine whether a malfunction was caused by a fluctuation in the grid. Of course, analyzers themselves can be damaged by grid issues, and the simplest solution is to take your own precautions by using a surge suppressor.

It is clear that using a surge suppressor prevents the risks of malfunction and fire—including lightning strikes and transformer explosions—while also preventing the risk of technical services unfairly excluding your device from the warranty coverage.

I want to share a real story I experienced on November 5, 2019; my 65” Philips TV malfunctioned two months before the warranty expired. When the technical service came to pick up the product, I declared to them, “We use Trimbox; there is no chance of a grid-related failure.” As a result, the TV’s PSU was replaced free of charge under warranty and delivered back to me without any problems. Perhaps even if I hadn’t declared this, no fee would have been charged—and I absolve all honest technical services from the analysis I’ve made.

However, do not leave your business to chance; use surge suppressors in your systems to protect yourself from actual potential grid-related problems, device failures, and resulting fires, while also eliminating the risk of being misled by technical services.

 

Simple precautions sometimes save lives. The best investment we can make for our family, our business, and our environment is protective measures. With Trimbox and GNDSeries, you can be protected from electricity-related damages and electrical contact fires caused by them.

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